Privacy Policy

Who We Are

Blueprint360 ("we", "us", "our") is an IT support company based in the United Kingdom. We provide IT support, consultancy, and related services to businesses across the UK.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our services.

What Data We Collect

We may collect the following personal information when you use our website or contact us:

• Your name and job title
• Business name and address
• Email address and phone number
• Information you provide in enquiry or contact forms
• Technical data such as IP address, browser type, and pages visited (via cookies)

How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to your enquiries and provide the services you've requested
• To arrange and conduct your free IT audit
• To send you relevant information about our services (only where you have consented)
• To improve our website and services
• To comply with our legal and regulatory obligations

We will never sell your personal data to third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Consent — where you have given us clear consent to process your data for a specific purpose
• Legitimate Interests — where it is necessary for our legitimate business interests and does not override your rights
• Contract — where processing is necessary to perform a contract with you
• Legal Obligation — where we are required to process data to comply with the law

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

Enquiry and contact form data is typically retained for up to 2 years. Client data is retained for the duration of the business relationship and for a period of 6 years thereafter in line with UK legal requirements.

Sharing Your Data

We do not sell or rent your personal data. We may share your data with trusted third parties only where necessary, such as:

• IT systems and software providers used to operate our business (e.g. email platforms, CRM tools)
• Professional advisers such as accountants or legal counsel where required
• Regulatory or law enforcement bodies where required by law

Any third parties we work with are required to handle your data securely and in accordance with UK GDPR.

Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files placed on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to help us understand how visitors use our site (e.g. Google Analytics)

You can control cookies through your browser settings at any time.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to access the data we hold about you
• The right to request correction of inaccurate data
• The right to request erasure of your data ("right to be forgotten")
• The right to object to or restrict processing of your data
• The right to data portability
• The right to withdraw consent at any time

To exercise any of these rights, please contact us at hello@blueprint-360.co.uk. We will respond within 30 days.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised personnel only.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

• Email: hello@blueprint-360.co.uk
• Website: blueprint-360.co.uk

If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.